My Account is your personal portal for accessing and managing your IPERS retirement benefits — whether you're a new member, approaching retirement, or already retired.
Learn more about My Account (120.42 KB) (120.42 KB) .pdf
PDF instructions for logging in (279.14 KB) (279.14 KB) .pdf
Before you log in
You'll need your username and a phone number on file with IPERS.
Your username is assigned by IPERS and cannot be changed. Most usernames begin with the letter "i" and are not case-sensitive.
New members: Your username arrives in your welcome packet, mailed within approximately two months of your first paycheck. A second letter with your temporary password will arrive a few days later. Keep both letters.
If you don't have a phone number on file with IPERS, call 800-622-3849 before trying to log in.
Logging in for the first time
- Go to My Account and enter your username and temporary password.
- You'll be prompted to create your own password.
- Add or confirm your phone number and personal email address. Use your personal email, not your work address.
- From this point on, each time you log in, a verification code will be sent to your phone. Enter the code to complete sign-in. This is two-factor authentication (2FA) — it protects the security of your account.
Once you're logged in, be sure to designate a beneficiary in My Account so IPERS can carry out your wishes.
Forgot your username or password?
To retrieve your username or password, you must have both an email address and a phone number already on file with IPERS. If you don't, call 800-622-3849 for help.
If you know your username but not your password:
- Click Reset Password on the login screen.
- Enter your username.
- Select how you want the verification code delivered to your phone number on file.
- Enter the verification code and create a new password.
If you don't know your username or password:
- Click Forgot Username and enter the email address on file at IPERS.
- You'll receive an email with your username.
- Return to the login page and click Reset Password.
- Enter your username. You'll receive an email with a temporary password.
- Return to the login page. Enter your username and temporary password.
- When prompted, enter the temporary password in the Current Password field, then create and confirm a new password.
Document delivery
IPERS defaults to digital document delivery and has discontinued mailing most documents. IPERS still mails a small number of documents, including the annual Form 1099-R, Income Verification Letters, and paper checks. This does not affect direct deposits.
Members can manage their delivery preference in My Account.